Privacy Policy

1. Introduction

K&A Elevations (ABN: 81 724 780 726) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable South Australian legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information (APP 1)

We may collect personal information as defined under the Privacy Act 1988, including:

• Name and contact details (email, phone number, postal address)
• Business information (company name, ABN, industry)
• Project requirements and preferences
• Payment and billing information
• Communication records and correspondence
• Credit information (if providing credit services)

Sensitive Information (APP 3)

We do not generally collect sensitive information as defined under the Privacy Act unless it is directly related to our services and we have your explicit consent.

Technical Information

We automatically collect:

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Collect Information (APP 3)

We collect personal information:

• Directly from you when you contact us or use our services
• Through our website and online forms
• From third parties with your consent
• From publicly available sources
• Through business referrals and networking

4. Why We Collect and Use Information (APP 6)

We collect and use your personal information for the primary purposes of:

• Providing digital marketing and web development services
• Processing payments and managing accounts
• Communicating with you about our services
• Meeting our legal and regulatory obligations

We may also use your information for secondary purposes including:

• Direct marketing (with your consent - see APP 7)
• Improving our services and website functionality
• Business development and analysis

5. Direct Marketing (APP 7)

We may use your personal information for direct marketing only if you have consented, or if it is impracticable to obtain consent and you would reasonably expect us to use your information for this purpose. You can opt-out of direct marketing at any time by contacting us or using unsubscribe links in our communications.

6. Information Disclosure (APP 6)

We may disclose your personal information to:

• Service Providers: IT support, payment processors, and professional advisors
• Related Bodies Corporate: As defined under the Corporations Act 2001
• Legal Requirements: Courts, tribunals, regulatory authorities when required by law
• Emergency Situations: To protect life, health, or safety

We do not sell personal information to third parties. Any disclosure is subject to confidentiality obligations and Australian privacy laws.

7. Overseas Disclosure (APP 8)

We may disclose personal information to overseas recipients including cloud storage providers and software platforms. Where we do so, we will comply with APP 8 and ensure appropriate safeguards are in place. Countries may include the United States and other jurisdictions where our service providers operate.

8. Data Security (APP 11)

We implement reasonable security safeguards to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical, technical, and procedural safeguards appropriate to the sensitivity of the information.

9. Access and Correction (APP 12 & 13)

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or out-of-date information
• Request reasons if we deny access or correction requests

We will respond to access requests within 30 days. Some exemptions may apply under the Privacy Act. We may charge a reasonable fee for processing complex requests.

10. Data Retention

We retain personal information for as long as necessary to fulfill our business purposes and comply with Australian record-keeping requirements. Generally, this is 7 years for financial and tax records, or longer if required by specific legislation or ongoing legal matters.

11. Complaints Process

If you have a privacy complaint:

1. Contact us using the details below - we will investigate and respond within 30 days
2. If unsatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC)
3. OAIC contact: 1300 363 992 or [email protected]

12. South Australian Specific Rights

Under South Australian fair trading legislation, you have additional rights regarding misleading or deceptive conduct and unfair contract terms. Any disputes may be referred to Consumer and Business Services (CBS) South Australia.

13. Cookies and Online Privacy

Our website uses cookies and similar technologies. You can:

• Control cookie settings through your browser
• Opt-out of analytics tracking
• Request information about third-party cookies

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. Updated versions will be posted on our website with the revision date. Material changes will be communicated directly to affected individuals where practicable.

15. Contact Us

For privacy-related inquiries, access requests, or complaints: